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Help / Frequently Asked Questions


1. How to place an order?

In order to place an order, add desired products to "Cart" by pressing the appropriate button on the product page.
You can check the status of Cart any time by clicking [View Cart] in the top menu.
After filling the virtual shopping cart with products you want, click [All right, proceed to checkout] to go to a page where you can add all the other details (shipping address, etc.) and confirm the order.


2. What are the forms and the shipping costs?

We ship via Polish Post Office services. All packages are sent as registered mail (priority).

Shipping cost depends on weight:
0 - 500g = 6 €
500 - 1000g = 10 €
1000 - 2000g = 17 €
2000 - ∞g = 21 €


3. Can I pick up ordered products in person?

Unfortunately, no. We only sell by mail order.

4. How can I pay for my order?

The easiest and fastest way is to make payment via PayPal.
You can also make payment via regular bank transfer. All necessary information will be displayed after placing an order.

5. What is the time of delivery?

Orders are shipped on business days, usually within 24 hours since the moment of receiving money transfer.
We put information about the expected date of shipment on every product page.
If the lead time will be extended, the customer will be notified about it.
Delivery using Polish Post Office usually takes up to 7 working days.

6. How do you pack your products?

Products are usually shipped in envelopes with protective bubble wrap, and tape secured.
For larger orders we use carton boxes.

7. What can you say about the quality of your t-shirts?

On each product page you can find information about printing method, the type of material and weight.
We do not sell cheap, advertising clothing. Our shirts are tailored specifically for us, using the material of the highest quality available. 100% manufactured in Poland.
T-shirts have side seams and reinforced stitching on the shoulders and collar, so they do not deform. Women's shirts are waisted.

Be careful to wash the clothes with similar colors, on the left side. It is best not to exceed 30-40 degrees. They should also be ironed on the left side.

Prints are made using one of two methods - screen print (silk-screen) or FLEX foil - depending on the quantity and characteristics of the design.
Silk-screen prints are made with the most durable method known to mankind - plastisol ink, which ensure long life print and very nice colors.
In case of simpler designs we use FLEX - design is then constructed with one or more layers of different colored, pleasant to the touch foil.
Sometimes we use a high-quality solvent print-on-FLEX, which allows us to prepare multi-color design even for 1 item.
Both methods are extremely durable and unwashable :)

8. Can I return or exchange purchased items?

You can return purchased items for any reason within 10 days from the date of delivery.
- items that are returned can not bear traces of use or be destroyed,
- items must be sent in original manufacturer's packaging,
- the returned goods must be accompanied by the receipt/invoice,
- please send us e-mail explaining the situation, or attach a short message to the consignment,

Refunds and exchanges are made within 14 business days.
COD shipments will not be received.

Items should be sent to:

BITBERRY
ul. Królowej Jadwigi 6B/27
41-300 Dąbrowa Górnicza
POLAND


All products from our shop are new and pre-packaged, prices are displayed in euro and include VAT. We undertake to preserve the confidentiality of buyer's personal data, obtained at the time of the transaction, and do not provide such data to third parties.